Overview
Health Services of Northern New York, Inc., located in Potsdam, New York, is a Certified Home Healthcare Agency (CHHA) that has been serving the community since 1986. The agency provides a range of home health care services to support individuals who wish to maintain their independence while receiving care in their own homes. Their service area includes Potsdam, Canton, Ogdensburg, Massena, Gouverneur, and surrounding regions in St. Lawrence County.
Services & Support
Health Services of Northern New York offers a variety of services designed to assist clients with different needs. These include nursing services for those recovering from medical events or managing chronic illnesses, as well as therapy services such as physical, occupational, and speech therapy. Additionally, they provide aide services to assist with daily living activities, including bathing, grooming, and housekeeping. The agency aims to create personalized care plans that match individual client needs.
Care Approach & Staff
The agency employs nurses, therapists, and home care aides dedicated to delivering compassionate care. Reviews indicate that while some clients have had positive experiences with the staff, there are concerns regarding the consistency of care and communication. Some clients expressed dissatisfaction with the scheduling of visits and the attitude of certain staff members, highlighting the importance of respectful and attentive interactions.
What Families Say
Feedback from families is mixed. While some clients have reported receiving excellent care from dedicated aides and nurses, others have expressed frustration over communication issues and the discharge process. Concerns were raised about inconsistent staffing and the need for better scheduling to ensure that clients receive the full allotment of care they are entitled to. Additionally, some clients noted a lack of responsiveness from the agency when addressing their concerns.
Room for Improvement
Several reviews suggest that there is room for improvement in the agency’s communication and scheduling practices. Clients have mentioned the need for more thorough interviews when hiring staff to ensure that compassionate and respectful caregivers are selected. There are also calls for the agency to better address client concerns and improve the overall experience for those receiving care.
Summary
Health Services of Northern New York, Inc. provides essential home health care services to individuals in Potsdam and surrounding areas. While the agency has a long-standing presence in the community and offers a range of services, feedback indicates that improvements in communication, staff consistency, and responsiveness to client needs could enhance the overall experience for families seeking care.