Overview
Link Homecare, located in Ozone Park, New York, specializes in connecting seniors with caregivers throughout NYC, Long Island, and Upstate NY. The agency aims to provide home health care services, although experiences reported by families and staff suggest a mixed reputation regarding the quality of care and coordination.
Services & Support
Link Homecare provides home health care services, including the Consumer Directed Personal Assistance Program (CDPAP). Families have noted that while the agency offers various services, the reliability and responsiveness of support staff can be inconsistent. Some clients have expressed frustration with the difficulties in reaching coordinators and getting timely assistance when needed.
Care Approach & Staff
The staff at Link Homecare is described as caring, friendly, and professional by some families, particularly highlighting individuals like Melinda and Nashali for their helpfulness and attention to detail. However, there are also concerns about the overall quality of caregivers, with reports of varying attitudes and performance levels among aides. This inconsistency in caregiver quality has led to dissatisfaction among some families.
Who They Serve
Link Homecare serves seniors and individuals needing assistance with daily activities, particularly through the CDPAP program. The agency is intended for those who require support in their homes, but the experiences shared by families suggest that the level of service may not always meet expectations.
Room for Improvement
Several reviews indicate a need for improvement in communication and response times from the agency. Families have reported difficulties in reaching staff and receiving timely updates about caregiver assignments. Additionally, some have expressed concerns about the onboarding process for new hires, suggesting it may be overly rigorous and not reflective of the home care environment.
What Families Say
Feedback from families is mixed. While some appreciate the kindness and professionalism of specific staff members, others have described their experiences as frustrating, citing slow responses and a lack of reliable care. One reviewer mentioned that the agency initially had a good reputation but fell short in delivering consistent service. Overall, while there are positive remarks about individual staff members, many families have expressed dissatisfaction with the agency’s overall management and responsiveness.
Summary
Link Homecare in Ozone Park, New York, offers home health care services aimed at connecting seniors with caregivers. While some families commend individual staff members for their support and professionalism, there are significant concerns regarding communication, caregiver consistency, and overall service reliability. Families considering Link Homecare should weigh these mixed reviews and consider their specific needs in home care.