Overview
New East Side Nursing Home, located in New York, New York, offers a range of services for seniors needing skilled nursing care. The facility is noted for its long-tenured staff, with many employees having over a decade of experience, which contributes to a stable and supportive environment for residents.
Services & Support
The nursing home provides comprehensive care, including assistance with daily activities, rehabilitation, and specialized memory care. Residents benefit from the attentive nature of the staff, who are described as friendly and professional. Social worker support is also available to assist families and residents with their needs.
Care Approach & Staff
Many reviews highlight the dedication of the staff, who are reported to engage with residents regularly and provide personalized care. The nursing and aide staff are commended for their attentiveness and kindness, ensuring that residents receive the necessary medical attention and support. However, there are contrasting experiences, with some reviewers reporting neglect and unprofessional behavior from staff members.
Who They Serve
New East Side Nursing Home serves a diverse population of seniors, including those needing long-term care, rehabilitation, and memory care. Families looking for a supportive environment for their loved ones may find this facility a suitable option, although experiences can vary significantly.
Living Options & Amenities
The facility, while described as having an older aesthetic, is noted for its cleanliness and adherence to city codes. Residents enjoy various activities and dining options, which have received positive feedback from families. The environment is designed to promote comfort and well-being, although some reviews mention a need for updates.
What Families Say
Feedback from families is mixed. Many express satisfaction with the quality of care and the professionalism of the staff, emphasizing the importance of a clean and well-maintained environment. However, there are serious concerns raised by some families regarding neglect and inadequate responses to residents’ needs, indicating a need for potential improvements in certain areas.
Room for Improvement
While many families appreciate the care provided, there are significant concerns regarding instances of neglect and unprofessional behavior by some staff members. This highlights the need for ongoing staff training and oversight to ensure consistent quality of care for all residents.
Summary
New East Side Nursing Home presents a mixed picture for families seeking skilled nursing care in New York. While the facility boasts a dedicated staff and a clean environment, there are notable concerns about the quality of care in some instances. Families are encouraged to consider both positive and negative reviews when evaluating this nursing home for their loved ones.
