Overview
True Care Home Care – Washington Heights, located in New York, New York, provides professional and reliable home care services across New York City. With an office situated in Manhattan, they offer a variety of services designed to meet diverse health care needs, including home care services, nursing services, and personalized private health care programs.
Services & Support
True Care Home Care offers a comprehensive range of services, including home care services, hospice and palliative care, veteran care services, and memory care support. They also provide medical transportation and personal care aide services. The agency accepts various payment options, including Medicaid, private pay, long-term care insurance, and veteran benefits, ensuring flexibility for clients.
Care Approach & Staff
The team at True Care Home Care is noted for their professionalism and sensitivity to clients’ needs. Many families have expressed appreciation for the thoroughness of the orientation process, particularly highlighting the helpfulness of staff members during this initial stage. Staff members are described as compassionate and dedicated to providing quality care, fostering a supportive environment for both clients and their families.
Who They Serve
True Care Home Care serves a diverse clientele in New York City, including individuals requiring home care services, nursing support, and specialized memory care. The agency is particularly attuned to the needs of the local community, which includes a significant Spanish-speaking population.
Service Area
The primary service area for True Care Home Care is New York City, with their Washington Heights office serving as a central hub for care coordination and support.
Scheduling & Availability
True Care Home Care offers flexible scheduling options to accommodate the needs of clients and their families. They provide orientation and training sessions for caregivers, ensuring that services can be initiated smoothly and efficiently.
Accessibility & Languages
True Care Home Care is committed to accessibility, particularly in the Washington Heights area, which has a large Spanish-speaking community. This focus on language and cultural sensitivity enhances communication and the overall care experience for clients.
What Families Say
Families have shared positive experiences with True Care Home Care, particularly regarding the orientation and training provided by staff. Many have expressed gratitude for the professionalism and kindness exhibited by team members, with one family noting that the orientation class was excellent and well-received.
Room for Improvement
While the overall feedback has been positive, some families have suggested a desire for more comprehensive training options for caregivers to further enhance the quality of services provided.
Summary
True Care Home Care – Washington Heights is a well-regarded home care provider in New York City, known for its professional and compassionate approach to care. With a wide range of services and a commitment to meeting the needs of the community, they are a trusted choice for families seeking home health care solutions.
