Overview
SYNERGY HomeCare, located in New York, New York, offers compassionate and life-affirming non-medical in-home care for individuals facing aging, disability, illness, or injury. Their services include companion care, homemaking, personal care, and transportation, catering to various needs, including those of veterans and long-term care insurance clients.
Services & Support
The agency provides a range of services designed to support clients in their homes. These include companion care for social engagement, homemaking services for daily household tasks, personal care assistance, and transportation for appointments or errands. Families have noted the agency’s ability to respond quickly, particularly in urgent situations, ensuring that clients receive timely care.
Care Approach & Staff
Clients frequently describe the staff at SYNERGY HomeCare as compassionate, professional, and responsive. Caregivers are noted for their ability to form meaningful connections with clients, providing not just assistance but also companionship. The management team is involved and accessible, ensuring that communication remains open and effective throughout the caregiving process.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including elderly individuals, those recovering from surgery or illness, and veterans. Their services are tailored to meet the unique needs of each client, with caregivers carefully matched to ensure compatibility and comfort.
What Families Say
Families have expressed high satisfaction with the care provided by SYNERGY HomeCare. Many reviews highlight the exceptional communication and support from both caregivers and management. One family noted that the caregivers turned a challenging situation into a positive experience, while another praised the responsiveness of the team during urgent requests. Overall, the agency is frequently recommended for its dedication to quality care and the well-being of clients.
Room for Improvement
While many reviews are overwhelmingly positive, there have been some concerns regarding the professionalism of certain staff members in the office. One reviewer mentioned dissatisfaction with a specific receptionist, indicating that there may be occasional inconsistencies in customer service at the administrative level.
Summary
SYNERGY HomeCare is recognized for its compassionate and professional approach to in-home care. With a strong emphasis on effective communication and responsive service, the agency has earned the trust of families in New York. While there are areas for potential improvement regarding office staff interactions, the overall feedback reflects a commitment to quality care and client satisfaction.
