Overview
Right at Home, located in New York, New York, provides trusted in-home care for seniors and adults with disabilities. The agency offers a range of services designed to help loved ones live independently at home, including companionship, hygiene support, respite care, and physical assistance. Understanding that each client’s situation is unique, Right at Home collaborates with families to create custom care plans. They are available 24/7, including during holidays and weekends, to ensure continuous support.
Services & Support
Right at Home offers a variety of services tailored to meet the needs of their clients. Caregivers provide companionship and assistance with daily activities, ensuring that clients receive the support they require to maintain their independence. Families have noted the agency’s responsiveness regarding staffing questions and changes, which is crucial for adapting to the evolving needs of clients. The agency also offers services for those in hospice care, providing empathetic support during challenging times.
Care Approach & Staff
Families have highlighted the professionalism and compassion of the caregivers provided by Right at Home. Many reviews emphasize the staff’s ability to build positive relationships with clients, showcasing their patience and understanding, especially in more complex cases, such as those involving dementia or recovery from surgery. The agency is noted for its proactive approach in matching caregivers with clients, ensuring a good fit to enhance the caregiving experience.
Who They Serve
Right at Home serves a diverse clientele, including seniors and adults with disabilities, as well as individuals recovering from surgeries like hip replacements. The agency is experienced in providing both short-term and long-term care, adapting to the specific needs of each client. Families have expressed appreciation for the agency’s ability to accommodate various requests and adjust care plans as necessary.
What Families Say
Reviews indicate a high level of satisfaction among families who have utilized Right at Home’s services. Many clients have praised the agency for its prompt and caring response to inquiries and changes in care needs. Families have described their experiences as positive, noting the professionalism of the staff and the quality of care provided. One family appreciated the agency’s efforts to ensure their loved one felt safe and secure, while another highlighted the effective communication from the team, which kept them informed throughout the caregiving process.
Room for Improvement
While many reviews are overwhelmingly positive, there were mentions of variability in caregiver quality, with some families noting that not all aides met their expectations. Additionally, there was a caution regarding potential cancellation fees, which some clients found concerning.
Summary
Right at Home in New York, New York, is dedicated to providing quality in-home care tailored to the unique needs of seniors and adults with disabilities. With a focus on compassionate caregiving and responsive communication, the agency has garnered positive feedback from families. While there are areas for improvement regarding caregiver consistency, the overall experience for many has been commendable, making Right at Home a recommended choice for in-home care services.
