Overview
New Solution Home Care, located in New York, New York, is a home care agency certified by the New York State Department of Health. They provide care services through the Consumer Managed Assistance Program (CDPAP), which allows family members, friends, or neighbors to act as caregivers for individuals who require assistance. The agency focuses on delivering personalized care that respects the unique cultural backgrounds of its clients.
Services & Support
New Solution Home Care specializes in the CDPAP program, enabling clients to manage their own care by selecting their caregivers. This program is designed for individuals whose doctors recommend assistance to maintain a normal life at home. The agency aims to provide a collaborative and secure environment for patients, ensuring they receive the necessary support to maintain or restore their health.
Care Approach & Staff
The staff at New Solution Home Care is noted for their professionalism and kindness. Many families have expressed satisfaction with the quality of care provided, highlighting the agency’s commitment to treating clients with respect and compassion. The caregivers are often described as friendly and dedicated, contributing to a positive experience for both clients and their families.
What Families Say
Reviews from families indicate a high level of satisfaction with New Solution Home Care. Many appreciate the excellent customer service and the personal attention given to their loved ones. Families report feeling comfortable and valued, with several noting the agency’s responsiveness to their needs. One reviewer emphasized that the agency treats clients as part of their extended family, fostering a supportive environment.
Room for Improvement
While most feedback is positive, there are occasional mentions of customer service concerns. Some families have reported mixed experiences in this area, suggesting that there may be room for improvement in communication and responsiveness.
Summary
New Solution Home Care provides essential home care services in New York, New York, through the CDPAP program. Their focus on personalized care and cultural sensitivity has garnered positive feedback from families, who appreciate the professionalism and kindness of the staff. While there are some areas for improvement in customer service, the overall sentiment reflects a strong commitment to quality care for clients and their families.
