Overview
Helping U Homecare, Inc., located in New York, New York, is a home health care agency dedicated to providing quality care to patients of all ages. They offer a range of services including personal care, home management, and home health supportive services, with aides available on an hourly, daily, or live-in basis. The agency aims to improve the physical, emotional, and spiritual wellness of their patients while working closely with their families and physicians.
Services & Support
The agency provides certified home health aides and personal care aides, who assist patients with activities of daily living. Helping U Homecare also specializes in private duty nursing services for pediatric, adult, and geriatric patients. They offer a Medicaid program known as CDPAP, which allows individuals to self-direct their own care.
Care Approach & Staff
Helping U Homecare emphasizes a tailored approach to care, continually evaluating clients’ conditions to create specific care plans. However, reviews indicate significant concerns about the professionalism and reliability of the staff. Some clients reported issues with unprofessional behavior, lack of communication, and inadequate hygiene standards among aides.
Who They Serve
The agency serves patients of all ages, including children, adults, and seniors. They aim to address the diverse needs of their clients through personalized care plans.
Service Area
Helping U Homecare operates within New York, New York, providing services to the local community.
Scheduling & Availability
Clients have expressed frustration regarding the agency’s communication and scheduling practices. Several reviews mention difficulties in getting timely responses and the lack of available staff to cover shifts, particularly when caregivers call out.
Insurance & Billing
Concerns have been raised about the agency’s billing practices, particularly regarding payment delays. Clients noted that they often have to wait extended periods to receive their pay, which can be inconvenient.
Accessibility & Languages
While the agency serves a diverse clientele, there are reports of inadequate support for specific communities, particularly the Spanish-speaking population, indicating potential gaps in accessibility.
What Families Say
Feedback from families is mixed. Some clients appreciate the compassionate care provided by certain staff members, while others have reported negative experiences, citing unprofessionalism and poor communication. Positive testimonials highlight the dedication of some staff, but these are contrasted by numerous complaints about the agency’s overall management and responsiveness.
Room for Improvement
Multiple reviews indicate a need for improvement in staff professionalism, communication, and hygiene standards. Clients have expressed dissatisfaction with the agency’s responsiveness and the overall management of caregiver assignments.
Summary
Helping U Homecare, Inc. aims to deliver quality home health care services in New York, New York. While they offer a range of services to support patients of all ages, significant concerns regarding staff professionalism and communication have been raised by clients. Families considering this agency should weigh the mixed reviews and experiences shared by others.
