Overview
First Light Home Care of NYC, located in New York, New York, offers a range of in-home care services tailored to seniors and adults in need of assistance. The agency emphasizes providing compassionate care in a familiar setting, allowing clients to maintain their independence while receiving support for daily activities.
Services & Support
First Light Home Care of NYC provides various services, including personal care, companion care, and assistance for individuals recovering from medical procedures. Their caregivers are trained to help with mobility, daily self-care activities, light cooking, cleaning, and medication management. The agency aims to match caregivers with clients based on individual needs, ensuring a personalized approach to care.
Care Approach & Staff
The staff at First Light Home Care are frequently described as patient, experienced, and eager to support clients. Reviews highlight that caregivers often build friendly relationships with clients, making the care experience feel more like friends helping each other rather than a transactional relationship. The agency is noted for its responsive customer service and accurate invoicing, contributing to a positive experience for families seeking care.
Who They Serve
First Light Home Care of NYC primarily serves seniors and adults in Manhattan and New York County who require additional assistance at home. This includes elderly individuals, new mothers, and those recovering from surgery.
What Families Say
Feedback from families indicates a range of experiences with First Light Home Care. Many clients express satisfaction with the care received, appreciating the individualized attention and the caregivers’ dedication. However, some reviews raise concerns about administrative issues, particularly regarding communication and the handling of W2 forms for caregivers. It is noted that these issues can create frustration for both caregivers and clients.
Room for Improvement
Some reviewers have pointed out challenges related to administrative processes and communication. Concerns include difficulties in obtaining necessary documentation and perceived negative interactions between management and staff. Addressing these issues could enhance the overall experience for caregivers and clients alike.
Summary
First Light Home Care of NYC provides a range of in-home care services designed to support seniors and adults in New York. While many families report positive experiences with compassionate and dedicated caregivers, there are some noted concerns regarding administrative practices. Overall, the agency aims to create a supportive environment for clients, allowing them to receive care in the comfort of their homes.
