Overview
Elder Care Homecare, located in New York, New York, is a prominent home care agency dedicated to providing exceptional senior care. The agency emphasizes personalized care through weekly assessments conducted by expert Geriatric Care Managers and Private Nurses. Their focus is on enabling seniors to maintain independence while receiving comprehensive assistance with daily living activities.
Services & Support
Elder Care Homecare offers a wide range of services tailored to meet the needs of seniors. Their trained Home Health Aides provide assistance with daily activities, ensuring that clients can age gracefully at home. The agency also provides 24/7 access to Registered Nurses, allowing for ongoing support and peace of mind for families. Personalized care plans are developed to address the unique needs of each individual, further enhancing the quality of care.
Care Approach & Staff
Families frequently highlight the professionalism and compassion of the staff at Elder Care Homecare. The team is noted for being responsive and attentive, often going above and beyond to ensure that clients receive the best possible care. Many reviewers specifically mention the positive experiences they had with the staff during challenging times, emphasizing their dedication to providing support and comfort.
Who They Serve
Elder Care Homecare primarily serves elderly individuals who require assistance with daily living activities. The agency is equipped to handle various needs, including those of clients with complex health situations, ensuring that they receive appropriate care tailored to their circumstances.
Service Area
Elder Care Homecare serves the entire New York City area, making their services accessible to a wide range of families seeking home care for their loved ones.
What Families Say
Families express high levels of satisfaction with the services provided by Elder Care Homecare. Many reviewers commend the agency for its quick response times and the quality of care delivered by the aides. Specific staff members have been praised for their compassionate approach, and families appreciate the thoroughness of the initial evaluations conducted to understand their loved one’s needs. However, some reviews noted issues with customer service responsiveness, particularly regarding phone communication.
Room for Improvement
While many families report positive experiences, there are mentions of challenges with customer service, particularly regarding phone communication. Some families felt that the response times could be improved, highlighting a need for better accessibility.
Summary
Elder Care Homecare is recognized for its compassionate and professional approach to senior care in New York City. With a dedicated team and a focus on personalized care plans, the agency aims to support elderly individuals in maintaining their independence at home. While most families report positive experiences, addressing customer service responsiveness could enhance the overall experience for clients and their families.
