Overview
Elderwood at Liverpool, located in Liverpool, New York, is a skilled nursing facility that offers a variety of services including long-term care, rehabilitation, and memory care. The community is known for its bright and cheerful environment, catering to individuals who require around-the-clock nursing care or short-term subacute therapy.
Services & Support
Elderwood provides comprehensive rehabilitation services, including physical, occupational, and speech therapy. The facility is equipped with a spacious rehab gym featuring state-of-the-art equipment. In addition to rehabilitation, Elderwood offers social worker support to assist residents and their families in navigating care options.
Care Approach & Staff
The care approach at Elderwood emphasizes personalized attention, although staffing levels have been noted as a concern by some families. While many staff members are described as caring and attentive, there are reports of inconsistent responses to residents’ needs, particularly regarding basic hygiene and assistance. Families emphasize the importance of advocacy for loved ones to ensure their needs are met.
Who They Serve
Elderwood serves a diverse population, including individuals recovering from surgeries, those requiring long-term care, and residents with dementia benefiting from the Seasons Memory Care Program. The facility accommodates both short-term rehabilitation patients and long-term residents.
Levels of Care
The facility offers multiple levels of care, including skilled nursing, long-term care, and rehabilitation services. This allows for a continuum of care that can adapt to the changing needs of residents as they recover or transition into more permanent care solutions.
Living Options & Amenities
Residents at Elderwood have access to a clean environment and various amenities, including a patio area for outdoor enjoyment. While some reviews mention the cleanliness of the facility, others highlight concerns about the upkeep of certain areas, indicating a need for improvement in maintenance.
Dining & Activities
Dining experiences at Elderwood have received mixed feedback. While some residents enjoy the food and appreciate accommodations made by the dietitian, others have expressed dissatisfaction with meal options. Social engagements are available, particularly in the cafeteria area, which helps foster community among residents.
What Families Say
Family feedback about Elderwood is varied. Many express gratitude for the caring staff and the quality of rehabilitation services. However, there are significant concerns regarding understaffing and the need for family advocacy to ensure that residents receive adequate care. Instances of neglect have been reported, leading some families to feel uneasy about leaving their loved ones without supervision.
Room for Improvement
Several reviews indicate that staffing shortages impact the quality of care, with some families noting that basic needs are not consistently met. Improvements in communication and responsiveness to residents’ urgent needs have been suggested as areas for development.
Summary
Elderwood at Liverpool offers a range of skilled nursing and rehabilitation services in a supportive environment. While many staff members demonstrate a commitment to care, concerns about staffing and the need for proactive advocacy by families are prevalent. Families considering this facility should weigh the positive aspects of rehabilitation services against the reported challenges in patient care.