Overview
HCR Home Care, located in Liverpool, New York, has been providing in-home health care services for over 40 years. The organization is certified and licensed to serve patients who receive Medicare, Medicaid, or private insurance. HCR Home Care aims to deliver quality patient care tailored to individual needs in the comfort of their own homes.
Services & Support
HCR Home Care offers a wide range of home health care and social services. Their team includes nurses, physical therapists, and occupational therapists who work collaboratively to support patients’ recovery and daily living activities. Families have noted the assistance with medication management and transportation arrangements for medical appointments, highlighting the comprehensive support HCR provides.
Care Approach & Staff
The staff at HCR Home Care is described as compassionate and knowledgeable. Many families have had positive experiences with physical and occupational therapists, who are reported to be understanding and attentive to patient concerns. However, there have been mixed reviews regarding nursing care, with some families expressing frustration over communication issues and delays in service.
Who They Serve
HCR Home Care serves a variety of patients in the greater Rochester area and Upstate New York. This includes individuals discharged from hospitals, those needing assistance with daily activities, and patients requiring ongoing medical care at home.
Room for Improvement
Several reviews indicate challenges with scheduling and communication. Families have reported difficulty in reaching live representatives and receiving timely updates about nursing visits. Additionally, there have been concerns about the consistency of nursing staff and the adequacy of supplies for patient care.
What Families Say
Feedback from families is varied. While some express satisfaction with the care received, particularly from therapists, others have voiced significant concerns about the reliability of nursing services and the overall responsiveness of the organization. Instances of missed visits and lack of follow-up have been highlighted, leading to a sense of frustration among some patients and their families.
Summary
HCR Home Care in Liverpool, New York, has a long-standing history of providing in-home health care services. While many families appreciate the compassionate care from therapists, there are notable concerns regarding nursing services and communication. Prospective clients may want to weigh these factors when considering HCR Home Care for their health care needs.
