Overview
All Metro Health Care, located in Liverpool, New York, has been providing home care services since 1955. The organization emphasizes compassionate care, aiming to support members in their homes and allow them to age in place while providing peace of mind for their families.
Services & Support
All Metro Health Care offers a range of home health care services designed to assist individuals in their daily living activities. The company prides itself on its local community knowledge and higher clinical standards, which are intended to deliver reliable care to its members.
Care Approach & Staff
The staff at All Metro Health Care are described as compassionate, but there have been significant concerns raised about staffing reliability. Reports indicate that caregivers sometimes do not show up for scheduled shifts, leading to gaps in care. In some instances, caregivers have worked extended hours without breaks, which raises concerns about the working conditions and the impact on patient care.
Who They Serve
All Metro Health Care serves individuals requiring home health assistance, including those with disabilities and elderly clients who wish to remain in their homes. The company aims to provide support that allows these individuals to maintain their independence.
What Families Say
Feedback from families indicates serious concerns about the reliability of All Metro Health Care. There are multiple reports of caregivers not showing up for scheduled shifts, which has caused distress for both clients and their families. One reviewer noted that they had to step in to provide care when the scheduled aides failed to arrive for several consecutive shifts, highlighting a lack of responsiveness from the company.
Room for Improvement
Families have expressed a need for improved communication and reliability from All Metro Health Care. Concerns include the emergency phone number not being answered and the inconsistency in caregiver attendance, which can lead to significant gaps in care.
Summary
All Metro Health Care has a long history of providing home health care in Liverpool, New York. While the organization emphasizes compassionate care, the reliability of their services has come under scrutiny. Families seeking care should be aware of the reported issues regarding staffing and communication, which may affect the overall experience.
