Overview
The Hearth at Greenpoint, located in Liverpool, New York, is a senior living community offering both Independent Living and Assisted Living options. This facility aims to provide a supportive environment where residents can maintain their independence while accessing the necessary assistance to thrive. The community features a variety of amenities designed to enhance well-being and foster connections among residents.
Services & Support
The Hearth at Greenpoint offers a range of services including assistance with daily living activities such as bathing, dressing, and medication reminders. Residents can also enjoy restaurant-style dining, life enrichment activities, and social engagement opportunities. The community emphasizes a caregiver-to-resident ratio that supports personalized care and attention.
Care Approach & Staff
While some families have praised the staff for their warmth and professionalism, there are also concerns regarding management and staffing levels. Several reviews highlight issues with communication, particularly regarding medication management and responsiveness to family inquiries. The staff has been described as caring, but there are reports of understaffing that may impact the quality of care provided.
Living Options & Amenities
The Hearth at Greenpoint features well-appointed apartments that cater to the needs of residents. Many families have noted that the apartments are cozy and comfortable, with some expressing satisfaction with the layout and amenities. The community also boasts landscaped courtyards and common areas for social gatherings, contributing to a vibrant atmosphere.
Dining & Activities
Dining experiences at The Hearth at Greenpoint have received mixed reviews. While some residents appreciate the home-cooked quality of the meals, others have raised concerns about the dining room experience and accessibility for those with mobility challenges. The facility offers various activities designed to engage residents and promote socialization.
What Families Say
Feedback from families is varied. Many express gratitude for the supportive environment and the positive impact on their loved ones, noting improvements in their overall well-being. However, several reviews also highlight significant concerns regarding management practices and communication challenges, particularly in urgent situations.
Room for Improvement
There are notable concerns regarding the responsiveness of management and staff, particularly in relation to medication management and communication with families. Instances of inadequate staffing and issues with resident safety have also been reported, indicating a need for improvements in these areas.
Summary
The Hearth at Greenpoint offers a range of senior living options in a welcoming environment, but experiences among families vary widely. While many appreciate the community’s amenities and supportive staff, there are significant concerns regarding management practices and care quality that potential residents should consider when evaluating this facility.