Overview
A&T Healthcare, LLC, located in Kingston, New York, is a home health agency that offers a range of in-home care services for individuals of all ages. The agency is owned and operated by professional nurses who emphasize high standards of quality care. A&T Healthcare provides services designed to help clients remain in their homes, offering everything from basic daily assistance to skilled nursing care.
Services & Support
A&T Healthcare provides a comprehensive array of services tailored to meet the needs of both children and seniors. Their offerings include live-in and hourly home companions, private-duty home health aides, and skilled nursing services. The agency aims to support patients with various needs, including those who may require medical case management or specialized attention due to hospitalization.
Care Approach & Staff
The agency is staffed by professional nurses dedicated to delivering compassionate and personalized care. They focus on building a trusting relationship with clients and their families, ensuring that care is customized to individual needs. However, some reviews indicate challenges with communication and professionalism among staff, which may impact the overall experience for families seeking assistance.
Who They Serve
A&T Healthcare serves individuals of all ages, providing support for both children and seniors. They cater to a variety of care needs, from basic daily assistance to more complex medical requirements, allowing clients to stay at home rather than transitioning to a nursing facility.
Service Area
The agency is licensed to operate throughout New York State, specifically covering areas such as Rockland, Westchester, Orange, Dutchess, Kingston, Newburgh, Mt. Kisco, Putnam, Greene, Ulster, Sullivan, Spring Valley, New City, Nassau, Suffolk, and all five boroughs of New York City.
Scheduling & Availability
Some families have reported issues with scheduling and coverage, particularly during night hours. Instances of aides calling out without adequate backup have raised concerns about the reliability of service, especially for clients requiring consistent care.
What Families Say
Feedback from families is mixed. While some appreciate the communication and commitment from A&T Healthcare, others express dissatisfaction with the level of service, particularly regarding communication and professionalism from staff. There are mentions of a lack of responsiveness when questions are raised, leading to frustration among clients and their families.
Room for Improvement
Several reviews highlight areas for improvement, particularly in communication and scheduling. Families have noted that better management of staff availability and more professional interactions could enhance their experience with the agency.
Summary
A&T Healthcare, LLC provides essential home health care services in Kingston, New York, focusing on supporting clients of all ages in their homes. While the agency is committed to quality care and has a dedicated staff, challenges related to communication and scheduling have been noted by some families. Overall, A&T Healthcare aims to deliver a range of services that allow clients to maintain their independence while receiving the care they need.
