Overview
House Calls Home Care, located in Jamaica, New York, is a home care agency dedicated to providing comprehensive health care services to individuals in the comfort of their homes. The agency offers a variety of services, including assistance for elderly clients, Alzheimer’s care, diabetes management, physical therapy, and social work. With a commitment to compassion, integrity, and excellence, House Calls Home Care aims to ensure that clients receive high-quality care tailored to their needs.
Services & Support
House Calls Home Care provides a wide range of services designed to meet the diverse needs of their clients. They offer home health aide services, nursing support, and programs such as the Consumer Directed Personal Assistance Program (CDPAP) and the Nursing Home Transition and Diversion Waiver (NHTD). These services are available 24/7, allowing for flexibility and continuous support. Additionally, the agency supplies medical equipment for home use, enhancing the care experience for clients.
Care Approach & Staff
The staff at House Calls Home Care are frequently described as professional, compassionate, and reliable. Families have noted that the office manager plays a crucial role in assisting with various processes, including the application for home health aides. The agency emphasizes a collaborative approach, working closely with hospitals, physicians, and families to create individualized care plans that promote client independence and well-being.
Who They Serve
House Calls Home Care serves a diverse clientele, focusing on elderly individuals and those requiring specialized care, such as patients with Alzheimer’s or diabetes. The agency caters to all levels of care, ensuring that each client receives the appropriate support based on their unique needs.
What Families Say
Families have expressed appreciation for the helpfulness of the office staff, particularly the office manager, who is noted for providing valuable assistance throughout the caregiving process. Many reviews highlight the positive environment and the agency’s commitment to customer service. However, some feedback indicates concerns regarding the treatment of caregivers, suggesting a need for improved working conditions.
Room for Improvement
While many families report positive experiences with the agency, there are noted concerns regarding the treatment of caregivers. Some reviews mention that caregivers may feel overworked and undercompensated, indicating an area where the agency could enhance its support for staff.
Summary
House Calls Home Care in Jamaica, New York, is dedicated to providing compassionate and comprehensive home health services. With a focus on individualized care and a supportive environment, the agency is well-regarded by families for its commitment to quality service. However, attention to caregiver treatment may further improve their overall service delivery.
