Overview
DHCare Licensed Home Care Agency, located in Jamaica, New York, is dedicated to providing compassionate and culturally sensitive home care services, particularly for the Bengali community. As the only Bengali agency subcontracted with PPL, DHCare specializes in the Consumer Directed Personal Assistance Program (CDPAP), offering guidance for both patients looking to enroll and personal assistants beginning their journeys in home care.
Services & Support
DHCare focuses on delivering personalized support through the CDPAP, ensuring that clients receive the assistance they need in a culturally appropriate manner. Their team is committed to helping clients navigate the complexities of home care, providing clarity and step-by-step assistance throughout the registration process.
Care Approach & Staff
The staff at DHCare is noted for their professionalism, patience, and understanding. Reviewers frequently highlight the helpfulness of team members like Atiqur and Sania, who provide exceptional service and support. Atiqur, in particular, is praised for his friendly demeanor and ability to guide clients effectively, making the experience more manageable for those who may not be computer literate. The team’s dedication to addressing client questions and concerns is a recurring theme, showcasing their commitment to high-quality care.
What Families Say
Families appreciate the cooperative and understanding approach of DHCare’s staff. Many reviews commend the service provided by Atiqur, who is often described as knowledgeable, patient, and genuinely helpful. Clients have expressed their satisfaction with the clarity and efficiency of the service, noting that team members like Sania and Mahian have made significant positive impacts on their experiences. However, there are some mentions of delays in communication, with a few clients expressing frustration over response times when reaching out for assistance.
Room for Improvement
While many clients have praised DHCare for its excellent service, there are some areas for improvement, particularly in response times. A few reviews indicate that clients experienced delays when trying to contact the agency, suggesting that enhancing communication efficiency could further elevate their service.
Summary
In summary, DHCare Licensed Home Care Agency stands out for its commitment to the Bengali community in Jamaica, New York, through specialized support for the CDPAP. With a team that is knowledgeable, patient, and dedicated to providing clear guidance, DHCare aims to ensure that clients feel supported throughout their home care journey. While there are opportunities to improve communication responsiveness, the overall feedback reflects a strong reputation for quality care and assistance.
