Overview
Marks Home Care Agency (Jackson Heights), located in Jackson Heights, New York, Marks Home Care Agency, located in Jackson Heights, New York, is dedicated to providing high-quality home care services. Their mission centers around delivering comfort and professional care to clients, ensuring they feel safe and well-cared for in their own homes. The agency emphasizes personalized matching of caregivers to clients based on individual needs and preferences.
Services & Support
Marks Home Care Agency offers a variety of in-home care services designed to help clients maintain their independence and well-being. They focus on connecting families with reliable caregivers who understand the cultural and personal needs of those they care for. The agency is committed to maximizing benefits for their clients and ensuring seamless transitions, whether for new clients or those switching providers.
Care Approach & Staff
The staff at Marks Home Care Agency are frequently described as compassionate, knowledgeable, and attentive. Families have noted the professionalism of the team, particularly highlighting the support provided by specific staff members who are commended for their exceptional service. The agency strives to create a supportive environment for both clients and caregivers, fostering a sense of community and care.
What Families Say
Feedback from families is mixed. While some reviews praise the agency for their helpful and friendly staff, particularly highlighting the contributions of specific team members, others express concerns about the agency’s responsiveness and staffing levels. Some families have experienced delays in communication and noted that the agency may be understaffed, leading to frustration. However, many clients appreciate the dedication and support they receive, often feeling that the staff goes above and beyond to meet their needs.
Room for Improvement
Several reviews indicate that the agency may struggle with staffing issues, leading to concerns about responsiveness and availability. Families have mentioned difficulty in reaching the agency for assistance, suggesting that improvements could be made in this area to enhance overall client experience.
Summary
Marks Home Care Agency in Jackson Heights, New York, aims to provide high-quality home care services tailored to individual client needs. While many families appreciate the compassionate care provided by the staff, there are noted concerns regarding staffing levels and communication. Addressing these issues could further enhance the agency’s ability to serve its clients effectively.
