Overview
HouseCalls Home Care, located in Jackson Heights, New York, offers a comprehensive range of home health services designed to provide care in the comfort of patients’ homes. Established in 2010, the agency has expanded to multiple locations across New York City, focusing on compassionate and personalized care for diverse communities.
Services & Support
HouseCalls Home Care provides various programs, including the Consumer Directed Personal Assistance Program (CDPAP), Home Health Aide services, Nursing Home Transition and Diversion Waiver (NHTD), and support for individuals with Traumatic Brain Injury (TBI). The agency emphasizes a commitment to integrity and excellence in care, ensuring that clients receive the support they need to maintain their independence at home.
Care Approach & Staff
The team at HouseCalls Home Care is dedicated to providing compassionate care and support. Many families have noted the staff’s commitment to creating a comfortable and safe environment for their loved ones. Caregivers are described as friendly and prompt, with clients expressing appreciation for their helpfulness and dedication. The agency works closely with hospitals, physicians, and families to develop individualized care plans tailored to each client’s needs.
Who They Serve
HouseCalls Home Care primarily serves individuals in need of home health services across various settings, including those transitioning from nursing homes or requiring ongoing support at home. The agency is committed to meeting the needs of diverse communities, offering services in both English and Spanish.
What Families Say
Families have praised HouseCalls Home Care for its exceptional service and the compassionate nature of its staff. Many reviews highlight the positive experiences with the office, describing the team as nice and supportive. However, there are also concerns raised regarding the treatment of caregivers, with some reviews suggesting that the agency needs to address certain issues within its operations. Overall, the agency is recognized for providing peace of mind to families by ensuring their loved ones receive quality care.
Room for Improvement
While many families express satisfaction with the services provided, there are concerns regarding the treatment of caregivers. Some reviews indicate that caregivers may face challenges in their roles, suggesting a need for the agency to evaluate its support systems for staff.
Summary
In summary, HouseCalls Home Care in Jackson Heights, New York, offers a range of home health services with a focus on compassionate care and individual support. The agency is well-regarded for its dedicated staff and positive client experiences, although attention to caregiver treatment may enhance its overall service quality.
