Overview
Elderwood at Hamburg, located in Hamburg, New York, offers a range of services including skilled nursing, rehabilitation, and memory care. The facility aims to provide a supportive environment for residents recovering from surgery, illness, or injury, with access to physical, occupational, and speech therapy.
Services & Support
Elderwood at Hamburg provides comprehensive rehabilitation services tailored to individual needs. This includes subacute care, skilled nursing, and memory care. The facility features a modern rehab suite equipped for various therapies, although some reviews indicate concerns regarding the adequacy of staffing and responsiveness to residents’ needs.
Care Approach & Staff
While some staff members are noted for their dedication and care, multiple reviews express dissatisfaction with the overall management and responsiveness of the nursing staff. Reports of understaffing have led to delays in care, with residents experiencing neglect, such as being left unattended or not receiving timely assistance. Families have voiced frustrations about communication issues and the lack of proactive care measures.
Who They Serve
Elderwood at Hamburg serves individuals requiring skilled nursing care, rehabilitation following surgery or illness, and those in need of memory care. However, the experiences shared by families suggest that the quality of care may vary significantly, raising concerns about the safety and well-being of residents.
Levels of Care
The facility offers skilled nursing and subacute rehabilitation services, which are designed for patients needing intensive recovery support. However, reviews indicate that the execution of these services may not consistently meet the expected standards.
Room for Improvement
Numerous reviews highlight significant issues with staff responsiveness and care quality. Families have reported instances of neglect, including residents being left in soiled conditions and delays in responding to call lights. The overall management of the facility has been criticized, with calls for better training and oversight of staff to ensure residents receive the care they need.
Summary
Elderwood at Hamburg presents a range of care options for residents, but the feedback from families indicates serious concerns regarding the quality of care and staff management. While some staff members demonstrate a commitment to their roles, the facility struggles with issues of understaffing and communication, which can significantly affect the resident experience. Families considering this facility are encouraged to conduct thorough research and visits to assess whether it meets their loved ones’ needs.