Overview
Elderwood at Grand Island, located in Grand Island, New York, offers skilled nursing care in a vibrant environment. The facility is designed to assist residents in transitioning through various stages of life, providing both knowledge and support. Known for its comprehensive care, Elderwood at Grand Island is also a resource for short-term rehabilitation following illness or injury.
Services & Support
Elderwood at Grand Island provides a range of services, including skilled nursing, rehabilitation, and memory care through the Seasons Memory Care Program. The facility offers personalized orthopedic, cardiac, and post-surgical rehab programs, along with physical, occupational, and speech therapy. Additionally, social worker support is available to assist families in navigating care options.
Care Approach & Staff
While some reviews highlight friendly interactions with certain staff members, there are concerns regarding overall staff responsiveness and attitudes. Families have reported challenges with communication, particularly at the nurses’ station, where calls may go unanswered. The facility’s staff is described as caring but may lack the necessary customer service skills, leading to frustrations for both residents and their families.
Dining & Activities
Dining experiences at Elderwood at Grand Island have received mixed feedback. Some residents find the food to be unsatisfactory, describing it as inedible on several occasions. Concerns have been raised about the availability of food and the overall quality of meals provided. Additionally, there are reports of residents being confined to their rooms without access to activities, which can impact their overall well-being.
Room for Improvement
Multiple reviews indicate significant issues with staffing and care quality. Families have expressed concerns about the lack of timely assistance from staff, inadequate food quality, and insufficient attention to residents’ needs. There are calls for improvements in staff training, responsiveness, and overall care standards to ensure residents receive the support they deserve.
Summary
Elderwood at Grand Island offers a range of services aimed at providing skilled nursing and rehabilitation care. While the facility is recognized for its vibrant setting and comprehensive programs, feedback from families suggests that there are critical areas needing attention, particularly in staff responsiveness and dining quality. Families considering this facility should weigh these factors carefully in their decision-making process.