Overview
Rosa Coplon Living Center, located in Getzville, New York, is a facility that provides rehabilitation and skilled nursing care. While some families have noted positive experiences, there are significant concerns regarding the quality of care and overall management of the facility.
Care Approach & Staff
Reviews indicate a troubling lack of staff responsiveness and communication. Family members have reported instances where their loved ones waited excessively for assistance, particularly when needing help with basic needs such as using the bathroom. Some staff members are described as indifferent or lacking compassion, leading to negative experiences for residents. There are also mentions of a revolving door of personnel, which contributes to inconsistent care.
Who They Serve
Rosa Coplon Living Center caters to individuals requiring skilled nursing and rehabilitation services. However, families have expressed concerns about the treatment of residents, with reports of inadequate attention to their needs and safety.
Living Options & Amenities
The facility is noted for its spacious physical structure but has been criticized for cleanliness and unpleasant odors. Reports of residents being left in soiled undergarments for extended periods raise serious concerns about hygiene and care standards.
Dining & Activities
Many reviews mention dissatisfaction with the quality of food provided at the facility. Families have noted that meals often do not meet expectations, contributing to the overall negative perception of the living experience at Rosa Coplon.
Room for Improvement
There are numerous areas for improvement identified by families. Reports of inadequate staffing, poor communication, and unresponsiveness to resident needs highlight the critical need for management to address these issues. Concerns about the safety and dignity of residents, including instances of bruising and fear among residents, underscore the urgency for changes in care practices.
What Families Say
While some families report that their loved ones receive adequate care, many others express deep dissatisfaction, citing issues such as missing personal items, lack of timely assistance, and poor hygiene practices. The overall sentiment from multiple reviews indicates that families feel their loved ones are not receiving the level of care they deserve at Rosa Coplon Living Center.
