Overview
Oswego Health Home Care, located in Fulton, New York, is the only hospital-owned certified home healthcare agency in Oswego County. This agency provides professional home care services, ensuring that patients receive skilled nursing and rehabilitation services in the comfort of their own homes. Their staff is available 24/7 to assist with various healthcare needs.
Services & Support
Oswego Health Home Care offers a range of services tailored to meet the needs of their patients. These include skilled nursing care, physical therapy (PT), and occupational therapy (OT). Families have reported positive experiences with the care provided, noting the staff’s attentiveness and ability to communicate effectively regarding their loved ones’ needs.
Care Approach & Staff
The staff at Oswego Health Home Care is frequently described as compassionate and patient. Many families have shared their appreciation for the team’s dedication, especially during challenging recovery periods. The nursing team is noted for going above and beyond in their communication with family members, ensuring that patients have what they need and coordinating with other healthcare providers.
Who They Serve
Oswego Health Home Care primarily serves patients in need of home health services, including those recovering from surgeries and requiring rehabilitation support. Families have expressed gratitude for the care provided to their loved ones, particularly highlighting the positive impact on recovery journeys.
Room for Improvement
While many families have praised the quality of care, some reviews indicate concerns regarding wait times and administrative challenges. A few individuals mentioned long waits during visits and difficulties with phone communication, suggesting that improvements in staffing and customer service could enhance the overall experience.
Summary
Overall, Oswego Health Home Care has garnered positive feedback for its compassionate care and skilled staff. The agency is committed to providing necessary services to patients in their homes, although there are areas where families feel improvements could be made, particularly regarding wait times and communication efficiency.