Overview
Forest Hills Care Center, located in Forest Hills, New York, is a small skilled nursing facility that emphasizes a compassionate and personalized approach to care. With a capacity of 100 beds, the center aims to create an intimate environment where residents can maintain their individuality while receiving quality care. The staff is dedicated to forming close relationships with both residents and their families, ensuring that everyone feels comfortable and well-informed.
Services & Support
The facility offers a range of services, including skilled nursing, rehabilitation, and physical therapy. Residents benefit from the support of social workers who assist with various needs and advocate for their well-being. The staff is noted for their professionalism and dedication, frequently checking in with residents to offer assistance and ensure their comfort.
Care Approach & Staff
Reviews highlight the compassion and friendliness of the staff at Forest Hills Care Center. Many families noted that the nursing and social work teams are particularly attentive, providing meaningful support throughout the residents’ stays. Staff members are described as helpful and understanding, contributing to a positive care experience.
Who They Serve
Forest Hills Care Center caters to individuals requiring skilled nursing and rehabilitation services. The facility is well-suited for those in need of physical therapy and support during recovery, with many residents successfully regaining their independence with the help of the dedicated staff.
Living Options & Amenities
The center is designed to provide a nurturing environment for its residents. Families appreciate the cleanliness of the facility and the organization of services. The availability of social activities and dining options also contributes to a fulfilling experience for residents.
What Families Say
Feedback from families is largely positive, with many expressing gratitude for the care their loved ones received. The staff’s kindness and professionalism are frequently mentioned, with some families highlighting specific team members for their exceptional support. However, there are some concerns noted regarding staff responsiveness during busy times, which affected the timeliness of care.
Room for Improvement
While many reviews are positive, there are some comments about staff professionalism and responsiveness that indicate room for improvement. A few families reported experiences where staff were not as attentive as expected, particularly during peak times.
Summary
Overall, Forest Hills Care Center is recognized for its compassionate care and supportive environment. The facility’s commitment to getting to know residents and their families plays a crucial role in creating a trusting atmosphere. While there are areas for improvement, the majority of families express satisfaction with the quality of care provided.
