Overview
Human Care: Home Care & CDPAP Caregivers & NHTD Waiver Program In New York, located in Forest Hills, New York, offers 24/7 home health care services. The agency provides support for various care needs and aims to assist families in the New York region.
Services & Support
Human Care provides comprehensive home health care services, including assistance through the CDPAP program and the NHTD Waiver Program. While specific service details are not extensively documented, the agency appears to focus on delivering support tailored to individual needs.
Care Approach & Staff
The staff at Human Care is frequently described as friendly and helpful, with a focus on providing attentive service. Many reviews highlight the positive experiences with the agency’s secretary, who is noted for being polite and responsive. Additionally, the instructors associated with the agency’s training programs are recognized for their knowledge and clarity in teaching.
Who They Serve
Human Care serves a diverse clientele, including individuals requiring home health care services and those looking to enter the health care field through training programs. Families seeking support for their loved ones may find the agency’s services relevant to their needs.
What Families Say
Feedback from families is mixed. While some express appreciation for the helpful staff and quality of instruction in training programs, others have reported challenges with customer service. Specific concerns include unresponsiveness and difficulty in obtaining information regarding care coordination, with some families advising caution before engaging the agency’s services.
Room for Improvement
Several reviews point to issues with customer service, particularly regarding responsiveness and communication. Families have noted difficulties in reaching coordinators and receiving timely information about their cases, which may indicate a need for improvement in these areas.
Summary
Human Care: Home Care & CDPAP Caregivers & NHTD Waiver Program In New York offers a range of home health care services in Forest Hills, New York. While many families appreciate the friendly and supportive nature of the staff, there are notable concerns regarding customer service and communication. Families considering this agency should weigh the positive feedback against the challenges reported by some clients.
