Overview
Caring Professionals Home Care Agency, located in Forest Hills, New York, provides home health care and CDPAP services across the five boroughs of New York City and surrounding areas. With over 25 years of experience, the agency emphasizes compassionate care tailored to the unique needs of individuals and families.
Services & Support
Caring Professionals offers a range of services designed to meet diverse needs, including home care solutions and the CDPAP program, which allows clients to hire family or friends as paid caregivers. The agency is committed to delivering personalized care through certified home health aides and private pay options, ensuring that families find a solution that fits their specific circumstances.
Care Approach & Staff
The agency is described as multicultural and multilingual, reflecting the diverse communities they serve. Staff members, including nurses and coordinators, are noted for their compassion and attentiveness. In particular, a nurse has received positive feedback for her knowledge and ability to communicate effectively during orientation sessions. However, there have also been mentions of inconsistent responsiveness from some coordinators, which has led to frustration among clients.
What Families Say
Families have expressed mixed feelings about their experiences with Caring Professionals. Many appreciate the helpfulness and kindness of specific staff members, highlighting the support received from individuals in administrative roles. However, there are numerous reports of difficulties in communication, with clients noting challenges in getting timely responses to their inquiries. Some reviews indicate dissatisfaction with the agency’s responsiveness and follow-through, particularly regarding enrollment processes and case assignments.
Room for Improvement
Several reviewers have pointed out issues with communication and responsiveness from the office staff. Clients have reported difficulties in reaching coordinators and receiving timely updates about their cases. This has led to some frustration, particularly for those seeking to enroll in services or needing immediate assistance.
Summary
Caring Professionals Home Care Agency aims to provide compassionate and personalized home care services in Forest Hills, New York. While many families commend the agency for its caring staff and diverse service offerings, concerns about communication and responsiveness have been noted. Families considering this agency may want to weigh these factors based on their individual needs and experiences.
