Overview
New Franklin Center for Rehabilitation and Nursing, located in Flushing, New York, is a fully accredited nursing home and rehabilitation center. The facility offers both short and long-term care, along with a robust adult day care program that includes instruction and companionship.
Services & Support
The center provides skilled nursing and rehabilitation services aimed at promoting recovery for residents. It also features an adult day care program designed for those who need supervision and social interaction during the day.
Care Approach & Staff
While some reviews highlight friendly and helpful staff who provide good care, others express concerns about the level of training and competence among nursing staff. Instances of inadequate care and poor handling of medical equipment, such as PEG tubes, have been reported, indicating a need for better training and protocols.
Who They Serve
New Franklin Center serves a diverse population, with a noted presence of staff fluent in multiple languages to assist with the needs of the Asian community. The facility aims to cater to both short-term rehabilitation and long-term care residents.
Living Options & Amenities
The facility provides a clean environment, as noted in several reviews. However, there are mixed feelings regarding the comfort of living conditions, with some residents reporting uncomfortable beds and inadequate attention to their needs.
Dining & Activities
While some families report satisfaction with the care their loved ones receive, there are also complaints regarding insufficient engagement and activities for residents. This has led to feelings of neglect among some individuals.
Location & Access
The facility is situated in Flushing, New York, but there are concerns regarding its accessibility and the noise levels from outside equipment, which may affect the living experience for residents and their families.
What Families Say
Feedback from families is varied. While some express gratitude for the care their loved ones receive, others strongly advise against choosing this facility due to negative experiences involving staff competence and patient treatment. The overall sentiment reflects a significant divide in satisfaction levels among families.
Room for Improvement
Many reviews indicate that there is room for improvement in staff training, particularly regarding the handling of medical equipment and communication with families. Additionally, ensuring timely medical attention and improving overall resident engagement could enhance the quality of care provided.
Summary
New Franklin Center for Rehabilitation and Nursing offers skilled nursing and rehabilitation services, but experiences vary widely among residents and their families. While some appreciate the friendly staff and clean environment, others raise serious concerns about the quality of care and training. Families considering this facility should weigh these mixed reviews carefully.
