Overview
Sunnyside Care Center, located in East Syracuse, New York, provides skilled nursing care 24 hours a day, 7 days a week for seniors with greater medical needs. The facility offers rehabilitation services, including physical therapy, aimed at supporting residents in their recovery.
Services & Support
Sunnyside Care Center offers a range of services, including skilled nursing and rehabilitation. The physical therapy team has received positive feedback for their supportive and engaging approach, helping residents regain mobility and strength. However, there are concerns about the overall quality of care, particularly related to staffing levels and the cleanliness of the facility.
Care Approach & Staff
While some families have praised the friendly and conscientious staff for their attentive care, there are significant concerns regarding the adequacy of staffing. Multiple reviews indicate that staff shortages lead to delayed responses to residents’ needs, with instances of aides being distracted during shifts. This has raised alarms about the safety and well-being of residents, particularly those who require more assistance.
Who They Serve
Sunnyside Care Center primarily serves seniors who have higher medical needs and may require assistance with daily living activities. The facility accommodates those needing rehabilitation after hospital stays, as well as long-term care residents.
Rooms & Amenities
Reviews frequently mention the condition of the rooms, with many describing them as outdated and unkempt. Concerns have been raised about cleanliness and maintenance, with some residents reporting issues such as dirty linens and inadequate care for personal hygiene. The facility’s age and lack of updates contribute to a less than favorable living environment.
Dining & Activities
Feedback on dining options has been largely negative, with many families expressing dissatisfaction with the quality of food provided. Additionally, there are complaints about the lack of organized activities for residents, particularly following staffing changes in the activities department.
Room for Improvement
There are several areas where families have noted the need for improvement at Sunnyside Care Center. Common themes include the cleanliness of the facility, the responsiveness of staff, and the overall quality of food and activities offered to residents. Many families have expressed a desire for better communication and care protocols to ensure the safety and well-being of their loved ones.
Summary
Sunnyside Care Center in East Syracuse, New York, provides skilled nursing and rehabilitation services, but it faces significant challenges regarding cleanliness, staffing, and overall resident care. While some staff members are praised for their dedication, the facility’s condition and service levels have raised concerns among families. Prospective residents and their families may want to consider these factors when evaluating care options.