Overview
Comfort Keepers, located in Cortland, New York, provides in-home senior care designed to help loved ones live safely and comfortably at home. The agency’s caregivers are trained to offer personalized services, including companionship, personal care, dementia care, light housekeeping, and meal preparation. Comfort Keepers emphasizes interactive caregiving, encouraging seniors to remain active, engaged, and independent.
Services & Support
Comfort Keepers offers a variety of services tailored to meet the unique needs of each individual. These services include companion care, respite care, and specialized care for Alzheimer’s and dementia. The caregivers travel to clients’ homes to provide assistance with daily living activities, ensuring that seniors can maintain their independence and dignity.
Care Approach & Staff
The staff at Comfort Keepers are frequently described as compassionate and patient. Families have noted that caregivers provide essential support, particularly during challenging times, such as post-surgery recovery or after a fall. The agency aims to uplift the human spirit through their approach to care, focusing on the well-being of both clients and their families.
Who They Serve
Comfort Keepers primarily serves seniors and disabled individuals who require assistance to live independently in their homes. The agency caters to clients needing various levels of care, from short-term assistance to 24/7 support.
Room for Improvement
Some families have expressed concerns regarding the financial policies of Comfort Keepers, particularly regarding the requirement for a deposit and the notice period for terminating services. Issues with billing and communication have also been reported, including discrepancies between invoiced amounts and actual charges. These challenges have led some clients to question the overall reliability of the agency’s business practices.
What Families Say
Many families have shared positive experiences with Comfort Keepers, highlighting the supportive nature of the staff. However, there are mixed reviews regarding the company’s financial practices. While some families appreciate the quality of care provided, others have encountered significant issues related to billing and contract terms, leading to a range of satisfaction levels among clients.
Summary
Comfort Keepers in Cortland, New York, offers a range of in-home care services aimed at supporting seniors and disabled individuals. The agency is praised for its compassionate staff and personalized care approach. However, potential clients should be aware of reported concerns regarding financial policies and billing practices that may impact their experience.