Overview
KabaFusion (formerly Anthem Health Services), located in Colonie, New York, is a pharmacist-owned home infusion company that specializes in intravenous immunoglobulin (IVIG), subcutaneous immune globulin (SCIG), and acute therapies. The company is dedicated to providing patient-focused care and aims for positive clinical outcomes through its comprehensive support before, during, and after treatment.
Services & Support
KabaFusion offers a range of home infusion services tailored to both adult and pediatric patients. Their approach includes working closely with healthcare practitioners and payors to ensure seamless service delivery. The company emphasizes the importance of communication, allowing patients to connect directly with their care team to manage treatment plans and updates effectively.
Care Approach & Staff
The nursing staff at KabaFusion is frequently described as compassionate and attentive. Clients have noted that their nurses are skilled in administering IV treatments, helping to alleviate anxiety during procedures. Additionally, the company provides support from pharmacists and financial departments, all of whom are reported to be helpful and accommodating in addressing patient needs.
Who They Serve
KabaFusion serves a wide range of patients requiring home infusion therapy, including those needing IVIG and SCIG treatments. The company is equipped to handle both adult and pediatric cases, ensuring tailored care for diverse patient populations.
Service Area
KabaFusion operates across the country, with service capabilities in over 40 states. This extensive reach allows them to provide home infusion services to a broad clientele.
Scheduling & Availability
Patients have reported that KabaFusion is responsive in scheduling appointments and managing supply deliveries. The company aims to ensure that necessary supplies are shipped in a timely manner, minimizing delays in treatment.
Insurance & Billing
While some clients have expressed satisfaction with the support received in dealing with insurance matters, there have been reports of challenges related to billing and communication. A few families noted difficulties in reaching customer service representatives and resolving billing issues.
What Families Say
Feedback from families highlights a mix of experiences. Many have praised the kindness and professionalism of the nursing staff, particularly in managing IV treatments. However, there are also significant concerns regarding customer service, with some clients experiencing frustration over communication issues and delays in receiving necessary equipment.
Room for Improvement
Several reviews indicate a need for KabaFusion to enhance their customer service and communication processes. Some families reported difficulties in reaching staff and resolving billing issues, suggesting that improvements in these areas could lead to a better overall experience.
Summary
KabaFusion is a home infusion provider based in Colonie, New York, known for its patient-centered approach and commitment to positive clinical outcomes. While many families appreciate the quality of care and expertise of the nursing staff, there are notable concerns regarding customer service and communication that could benefit from improvement.
