Overview
Upstate HomeCare, located in Clinton, New York, has been providing high-quality healthcare services for over three decades. They specialize in areas such as Infusion Therapy, Specialty Medications, Biologics, Respiratory Therapy, and Oxygen Equipment. The organization is dedicated to delivering compassionate and personalized care to ensure the well-being of their patients.
Services & Support
Upstate HomeCare offers a range of services tailored to meet the needs of their clients. Their expertise includes home infusion therapies and respiratory support, particularly for clients requiring CPAP machines and oxygen equipment. Many clients have noted that the staff is informative and attentive, providing thorough explanations about the equipment and its operation, which helps ease any concerns.
Care Approach & Staff
The staff at Upstate HomeCare is frequently described as professional, courteous, and dedicated to patient care. Reviewers have highlighted specific team members for their excellent customer service and willingness to answer questions. For instance, one staff member was noted for delivering oxygen under challenging weather conditions, demonstrating a commitment to service. However, there are also concerns about communication, with some clients expressing frustration over difficulties in reaching the office and receiving timely responses.
What Families Say
Feedback from families is mixed. While many clients appreciate the professionalism and helpfulness of the staff, particularly in relation to CPAP equipment, others have expressed dissatisfaction with the company’s responsiveness. Some reviews mention that it can be challenging to get in touch with the office, leading to delays in service. Positive experiences often emphasize the thoroughness of staff in explaining equipment usage, while negative comments focus on communication issues and perceived lack of care after the company’s ownership change.
Room for Improvement
A recurring theme in the reviews is the difficulty in reaching the office and receiving timely callbacks. Several clients have reported long wait times for responses, which has led to frustration. Improving communication and responsiveness could enhance the overall experience for families relying on their services.
Summary
Upstate HomeCare has a long-standing reputation for providing a variety of healthcare services in Clinton, New York. While many families commend the professionalism and knowledge of the staff, especially regarding CPAP and respiratory care, there are notable concerns about the company’s communication practices. Addressing these issues could further strengthen their commitment to patient care.