Overview
Elderwood at Cheektowaga, located in Cheektowaga, New York, is a long-term care community that provides skilled nursing care and subacute rehabilitation services. The facility offers a continuum of care, including memory care for residents with dementia through its Seasons Memory Care program. While it aims to support residents through various life transitions, feedback from families indicates significant concerns regarding the quality of care and the overall environment.
Services & Support
Elderwood at Cheektowaga provides a range of services including skilled nursing, long-term care, and rehabilitation programs tailored to orthopedic, cardiac, and post-surgical needs. The facility features a therapy suite equipped with modern rehabilitation equipment. However, reviews suggest that the execution of these services may not meet the expected standards, with reports of inadequate attention to residents’ basic care needs.
Care Approach & Staff
The care approach at Elderwood aims to create a safe and comfortable environment for residents. Despite this, multiple reviews highlight issues with staff responsiveness and engagement. Families have reported instances of staff neglect, with residents left in uncomfortable positions and receiving minimal assistance. Some staff members have been described as uncaring or distracted, often seen on their phones rather than attending to residents.
Who They Serve
Elderwood at Cheektowaga serves a diverse population, including seniors requiring skilled nursing care, rehabilitation, and memory care. The facility is designed to accommodate those transitioning from hospitals or needing ongoing support due to health conditions. However, the quality of care provided has raised concerns among families regarding the well-being of their loved ones.
Living Options & Amenities
The facility offers various living options, including private rooms with baths. While some residents have access to amenities that support rehabilitation, feedback indicates that cleanliness and maintenance of the environment are significant issues. Concerns about odors, such as stale food and urine, have been repeatedly mentioned, detracting from the overall quality of life for residents.
Dining & Activities
Dining experiences at Elderwood at Cheektowaga have received mixed reviews. Some families appreciate the meal choices available, while others criticize the food quality and presentation. Reports of food not being suitable for consumption have been noted, alongside concerns about the overall dining environment.
What Families Say
Feedback from families is varied, with some expressing satisfaction with specific staff members who provide attentive care, while others report alarming neglect and unclean conditions. Many reviews emphasize a lack of adequate staff presence, particularly during visits, leading to feelings of frustration and concern for residents’ well-being.
Room for Improvement
Significant areas for improvement have been identified, particularly in staff training and engagement, cleanliness of the facility, and responsiveness to residents’ needs. Families have voiced that the overall environment requires urgent attention to ensure a safe and supportive atmosphere for residents.
Summary
Elderwood at Cheektowaga presents itself as a comprehensive care facility for seniors, yet the experiences shared by families indicate serious shortcomings in care quality and environmental conditions. While some staff members are praised for their compassion, systemic issues regarding cleanliness and staff attentiveness need to be addressed to enhance the living experience for residents. Families considering this facility should weigh both positive and negative feedback carefully.