Overview
Ellicott Center, located in Buffalo, New York, aims to provide advanced rehabilitation and nursing care to its residents. The facility promotes a mission of individualizing rehabilitation plans to help clients regain strength and independence. However, numerous reviews highlight significant concerns regarding the quality of care and the environment at the center.
Services & Support
Ellicott Center offers a range of services, including short-term rehabilitation, long-term nursing care, and various therapies such as physical, occupational, and speech therapy. The facility also promises to provide support from onsite physicians and a dedicated care staff, although many reviews suggest that the execution of these services falls short.
Care Approach & Staff
While Ellicott Center emphasizes a team-oriented approach with a focus on individualized care plans, feedback from families indicates serious issues with staff responsiveness and patient care. Several reviewers reported instances of neglect, including long waits for assistance and inadequate attention to residents’ needs. Staff shortages appear to be a recurring theme, impacting the quality of care and leading to unsafe conditions for residents.
Who They Serve
Ellicott Center serves individuals in need of rehabilitation and nursing care, including those requiring support after surgeries or medical emergencies. Despite the intention to provide a supportive community for recovery, many families express dissatisfaction with the level of care their loved ones receive.
Living Options & Amenities
The facility claims to offer comfortable accommodations and refined amenities; however, reviews describe conditions that are often less than satisfactory. Concerns about cleanliness, including dirty floors and unpleasant odors, are frequently mentioned, indicating a need for improved housekeeping and maintenance.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep concern for the safety and well-being of their loved ones. Common complaints include neglect, inadequate staffing, and unclean facilities. Some families have even reported incidents of residents being left in distressing situations without timely assistance. Positive experiences are rare, and many reviewers strongly advise against choosing Ellicott Center for care.
Room for Improvement
The reviews suggest significant areas for improvement at Ellicott Center, particularly in staffing levels, responsiveness to resident needs, and overall cleanliness. Families have called for better management oversight to address these issues and enhance the quality of care provided.
Summary
In summary, Ellicott Center in Buffalo, New York, presents itself as a community-focused rehabilitation and nursing facility. However, numerous reviews raise serious concerns about neglect, staff responsiveness, and the overall environment. Families considering this facility for their loved ones should carefully weigh the reported experiences against their care needs.
