Overview
Elder Care Solutions of WNY, located in Buffalo, New York, offers personalized services aimed at ensuring continuity of care for older adults. With over 25 years of experience, their team of social workers and healthcare professionals focuses on understanding the unique needs of each individual, helping families navigate the complexities of caregiving.
Services & Support
The services provided by Elder Care Solutions of WNY include care management, assistance with Medicaid applications, and guidance for families dealing with complex medical issues or navigating home care. They specialize in supporting overwhelmed adult children, individuals facing dementia and memory loss, and those uncertain about their care options. Their goal is to offer customized solutions that contain costs and reduce unnecessary hospitalizations.
Care Approach & Staff
Elder Care Solutions emphasizes dignity, compassion, and respect in their care approach. The staff is frequently described as compassionate and patient, with many families noting their expertise in managing the intricacies of elder care. Reviews highlight the professionalism of the team, which includes social workers and registered nurses, who are dedicated to providing emotional support and practical guidance to families.
Who They Serve
This organization serves a diverse clientele, including adult children who are overwhelmed by caregiving responsibilities, individuals with complex medical needs, and families seeking assistance with home care services. They are particularly focused on helping those facing challenges associated with aging, such as memory loss and confusion.
What Families Say
Feedback from families varies, with some expressing deep satisfaction with the services provided, particularly praising the team’s responsiveness and expertise. Positive comments highlight the emotional support received during challenging times, while a few reviews note experiences of dissatisfaction with specific interactions. This range of feedback suggests that while many families have found the support beneficial, there may be areas that require attention.
Room for Improvement
Some reviews indicate that there are inconsistencies in service quality, with specific concerns raised about communication and responsiveness from certain staff members. This suggests that improvements could be made in ensuring all team members maintain the same level of service excellence that many families have come to appreciate.
Summary
Elder Care Solutions of WNY provides essential support for families navigating elder care challenges in Buffalo, New York. With a focus on compassion and personalized care management, they aim to alleviate the burdens faced by caregivers. While many families commend their services, there are noted areas for improvement in communication and service consistency.
