Overview
Committed Home Care, located in Buffalo, New York, provides home health care services with a focus on the Consumer Directed Personal Assistance Program (CDPAP). The agency aims to support families in managing their care needs while offering a range of services designed to enhance the quality of life for clients.
Services & Support
Committed Home Care offers a variety of services under the CDPAP framework, which allows clients to choose their caregivers. The agency emphasizes a supportive approach, with staff trained to handle inquiries and assist families in navigating the care process. Reviews indicate that the agency has a 24-hour on-call service for emergencies, ensuring that assistance is available when needed.
Care Approach & Staff
The staff at Committed Home Care is described as generally helpful and responsive, particularly in the case of one staff member noted for her exceptional support. Clients appreciate the assistance provided in managing their care needs and the overall responsiveness of the team. However, there are mixed reviews regarding the professionalism and consistency of staff, with some clients reporting issues with communication and coordination.
Who They Serve
Committed Home Care primarily serves individuals needing assistance through the CDPAP program. This includes clients who require personal care and support in their daily activities, allowing them to maintain independence while receiving necessary help.
Room for Improvement
Several reviews highlight challenges with communication and responsiveness from the agency. Some clients have reported difficulties in reaching coordinators and delays in receiving timely responses to their inquiries. Additionally, there are concerns regarding payment issues, where caregivers have experienced delays or discrepancies in their paychecks.
What Families Say
Feedback from families is mixed. While some clients have had positive experiences, emphasizing the helpfulness of specific staff members, others have expressed frustration with the agency’s communication and administrative processes. Issues related to payment and job security have also been noted, leading to dissatisfaction among former employees.
Summary
In summary, Committed Home Care in Buffalo, New York, provides essential home health care services, particularly through the CDPAP program. While the agency has received praise for its supportive staff and responsiveness in certain cases, there are notable concerns regarding communication, payment issues, and overall professionalism. Families considering this agency should weigh the positive experiences against the reported challenges.
