Overview
CINQCARE, Niagara Street, located in Buffalo, New York, CINQCARE, located in Buffalo, New York, is a home health care provider dedicated to delivering health and care that is better, simpler, and closer to home. They emphasize a culture of care that focuses on understanding the needs and plans of their Family Members, aiming to provide a supportive environment for those they serve.
Services & Support
CINQCARE offers a range of services that include in-home, virtual, and community-based support. Their programs are designed to assist with various needs, including Active Aging support for older adults and dementia care. However, some families have expressed concerns regarding the reliability of transportation services, which are critical for attending medical appointments.
Care Approach & Staff
The organization prides itself on its compassionate staff, with some Family Members noting the positive impact of their navigators. One reviewer highlighted their navigator’s good spirit and helpful attitude, indicating that personal relationships can enhance the experience. However, there are reports of unprofessionalism and communication issues within the organization, which have led to frustrations among clients.
Who They Serve
CINQCARE serves a diverse range of Family Members, including older adults and individuals with chronic health conditions. The organization aims to address the unique needs of each individual, although some clients have reported difficulties in receiving timely assistance and support.
Service Area
CINQCARE operates in Buffalo, New York, focusing on delivering care in local communities. Their mission is to remove barriers to health and well-being, ensuring that health services are accessible regardless of geographic location.
Scheduling & Availability
Concerns have been raised regarding scheduling and the reliability of services. Some clients have experienced issues with appointments being missed or rescheduled without notice, which can significantly impact their access to necessary care.
What Families Say
Feedback from families is mixed. While some appreciate the care provided by individual navigators, others have reported significant challenges, particularly with communication and service reliability. Several clients expressed frustration over unreturned calls and the lack of follow-through on promised services.
Room for Improvement
There are notable areas for improvement, particularly in communication and reliability of services. Multiple clients have reported issues with appointments not being honored and difficulty in reaching staff for assistance. Enhancing internal communication and ensuring accountability may be essential for improving the overall experience for Family Members.
Summary
CINQCARE in Buffalo, New York, strives to provide comprehensive home health care services with a focus on understanding and addressing the needs of their Family Members. While there are positive experiences reported with individual staff members, significant concerns regarding communication and service reliability persist. Addressing these challenges could enhance the overall effectiveness of their care delivery.
