Overview
All Metro Health Care, located in Buffalo, New York, has been providing home care services since 1955. The agency emphasizes compassionate care that allows clients to age in place while offering peace of mind to their families. However, recent reviews indicate that there may be significant concerns regarding the quality of care provided.
Services & Support
All Metro Health Care offers various home health services aimed at assisting individuals with daily living activities. While the agency promotes its commitment to high standards of care, feedback from families suggests that the execution of these services may not always meet expectations.
Care Approach & Staff
The staff at All Metro Health Care is expected to provide attentive and compassionate support. However, several reviews have raised issues about staff behavior and professionalism. Instances of aides being dismissive, unresponsive, and lacking proper training have been reported. Families have expressed concerns about aides falling asleep on the job and not adequately attending to their loved ones’ needs.
Who They Serve
All Metro Health Care serves a diverse clientele, including seniors and individuals with special needs. The agency aims to cater to those requiring assistance with mobility and daily activities. Nonetheless, some families have reported poor experiences, particularly with aides who may not have the necessary training or motivation to provide quality care.
What Families Say
Feedback from families has been largely negative, with multiple reviewers expressing dissatisfaction with the care provided. Complaints include long wait times, unprofessional behavior from staff, and inadequate attention to clients’ needs. One family noted a particularly alarming incident involving an aide who refused to assist an elderly client with basic necessities. Overall, families have indicated a lack of trust in the agency’s ability to provide safe and effective care.
Room for Improvement
There are significant areas for improvement at All Metro Health Care. Families have highlighted the need for better staff training and oversight to ensure that aides are equipped to meet the needs of clients. Additionally, addressing issues of professionalism and responsiveness among staff could enhance the overall quality of care.
Summary
All Metro Health Care in Buffalo, New York, has a long history of providing home health services. While the agency promotes a compassionate approach to care, recent reviews reveal serious concerns regarding staff behavior and the quality of service. Families have reported negative experiences that suggest a need for improved training and management of caregivers.
