Overview
NYC Health + Hospitals/McKinney, located in Brooklyn, New York, provides a range of services including short-term rehabilitation and long-term skilled nursing care. The facility is designed to cater to individuals with medically complex needs, as well as offering a specialized unit for Alzheimer’s and dementia care. With a focus on quality, the facility has received a five-star rating from the Centers for Medicare and Medicaid Services (CMS) and is accredited by The Joint Commission.
Services & Support
The facility offers specialized services aimed at improving the health and well-being of residents. This includes skilled nursing care and rehabilitation services to support recovery from various medical conditions. Families can expect social worker support to assist with care coordination and emotional needs.
Care Approach & Staff
NYC Health + Hospitals/McKinney emphasizes a resident-centered approach, aiming to involve both patients and their families in the care process. While many reviews note the professionalism of some staff members, there are concerns about the overall responsiveness and availability of assistance, particularly during busy times. Some families have expressed that the presence of family members can enhance the quality of care provided.
Dining & Activities
While the facility offers activities designed to engage residents, feedback regarding the dining experience has been mixed. Some reviews highlight dissatisfaction with the food quality, noting that meals can be unappetizing. Families have mentioned bringing in food from home to supplement what is provided.
Room for Improvement
Several reviews indicate areas where the facility could enhance its service, particularly in staff responsiveness and communication. Instances of delayed assistance and concerns about cleanliness have been mentioned. Additionally, improving the quality of food and ensuring that residents’ belongings are returned would contribute to a better overall experience.
Summary
NYC Health + Hospitals/McKinney offers a blend of skilled nursing and rehabilitation services within a structured environment. While the facility has received praise for certain aspects of care, there are notable concerns raised by families regarding staff responsiveness, dining quality, and overall patient experience. Families considering this facility may want to visit and assess the environment personally.
