Overview
The New Jewish Home, University Avenue Assisted Living, located in Bronx, New York, offers modern and affordable housing for seniors who require supportive services. Residents can enjoy the independence of living in their own private apartments while having health care professionals readily available on-site. The facility provides easy access to supportive services and includes three healthy meals a day.
Services & Support
The University Avenue Assisted Living Program is designed for seniors who need assistance while maintaining their independence. The facility features 72 studio apartments that are unfurnished but include a private bathroom and kitchenette. Residents benefit from a robust calendar of events aimed at keeping them engaged and active within the community.
Care Approach & Staff
While the facility aims to provide supportive services, some reviews indicate concerns regarding the attentiveness of the staff. For instance, one resident’s family member expressed dissatisfaction with the frequency of personal care, noting that their grandmother was often left unattended for extended periods. Additionally, there are reports of language barriers, with some residents indicating a lack of staff who speak Spanish, which can hinder communication and comfort for non-English speaking residents.
What Families Say
Feedback from families highlights a mix of experiences. Some appreciate the modern amenities and the concept of independent living with support, while others have raised serious concerns regarding the quality of care. One family member mentioned fears of retaliation for complaints, indicating a troubling atmosphere for residents who might need to voice concerns about their care.
Room for Improvement
There are noted areas for improvement, particularly in staff responsiveness and language support for non-English speaking residents. Families have expressed a desire for better communication and more attentive care to ensure that residents feel comfortable and supported.
Summary
The New Jewish Home, University Avenue Assisted Living provides a modern living environment for seniors in the Bronx, New York, with a focus on independence and supportive services. However, potential residents and their families may want to consider the reported issues regarding staff attentiveness and communication before making a decision.
