Overview
Self Direct Inc, located in Baldwinsville, New York, has been providing in-home supportive services since 2003. The agency focuses on care for the elderly, individuals with dementia, Alzheimer’s, and others needing assistance. They emphasize a collaborative care model, aiming to improve communication and coordination among caregivers and healthcare providers to enhance patient outcomes.
Services & Support
Self Direct offers a range of services tailored to the needs of their clients. Their Consumer Directed Personal Assistance Program (CDPAP) allows clients to have greater control over their home health care services by self-directing their caregivers. This program is designed to provide flexibility in hiring and scheduling caregivers to fit individual lifestyles.
Care Approach & Staff
The agency promotes a collaborative care model, which they believe is essential for effective communication and coordination in home care. However, reviews indicate mixed experiences regarding staff reliability and professionalism. Some families have praised the aides for their compassionate care, describing them as treating clients like family. In contrast, there are reports of unprofessional behavior and poor communication from the scheduling staff, leading to frustrations with service continuity.
Who They Serve
Self Direct primarily serves elderly individuals and those with conditions such as dementia and Alzheimer’s. They aim to provide supportive services that enhance the quality of life for their clients, although experiences with the consistency and reliability of care vary significantly among clients.
Scheduling & Availability
Several reviews highlight issues with scheduling, including missed shifts and lack of communication regarding changes. Clients have reported instances of no-shows from aides and confusion over scheduling, which has led to dissatisfaction with the service.
What Families Say
Feedback from families using Self Direct is mixed. While some express gratitude for the compassionate care provided by aides, others report significant issues with scheduling, communication, and overall organization. Complaints include unresponsiveness from the scheduling staff, with some families feeling abandoned when aides did not show up as expected.
Room for Improvement
Multiple reviewers noted a need for better communication and organization within the agency. Concerns were raised about the reliability of the scheduling process, as well as the treatment of employees, which may affect the quality of care provided. Families have suggested that improvements in these areas could enhance the overall experience for both clients and caregivers.
Summary
Self Direct Inc offers a range of home health care services in Baldwinsville, New York, focusing on the elderly and individuals with specific health needs. While some families appreciate the compassionate care provided by aides, there are notable concerns regarding scheduling, communication, and staff treatment. Addressing these issues may lead to a more reliable and positive experience for clients and their families.
