Overview
Home Instead, located in Auburn, New York, provides senior home care services designed to help aging adults live safely and comfortably in their own homes. With nearly 14 years of experience, the agency focuses on delivering compassionate and personalized care tailored to the unique needs of each client.
Services & Support
Home Instead offers a variety of non-medical services that include respite care, Alzheimer’s care, outpatient care, short-term recovery, veteran care, elderly companionship, transportation for seniors, medication reminders, and assistance with doctors’ appointments. These services are designed to support seniors in maintaining their independence while ensuring they receive the care they need.
Care Approach & Staff
The care professionals at Home Instead are described as reliable, compassionate, and well-supported by both the administrative team and the owners. Families have noted the staff’s patience and professionalism, particularly during challenging times, such as end-of-life care. The agency emphasizes a tailored approach, adapting services as clients’ needs change over time.
Who They Serve
Home Instead primarily serves seniors who wish to remain in their homes while receiving assistance with daily activities. Their services are beneficial for families looking for support for elderly loved ones, particularly those requiring companionship or specialized care.
Service Area
In addition to Auburn, Home Instead serves communities throughout Ontario, Wayne, Cayuga, and Seneca Counties, ensuring a wide reach for those in need of senior care services in the Finger Lakes Region.
What Families Say
Families have shared positive experiences with Home Instead, highlighting the agency’s ability to adapt to changing care needs and the supportive nature of the staff. One family emphasized the indispensable nature of the services provided, particularly during a time when their loved ones required hospice care. However, there was also a note of disappointment from a family regarding a lack of communication about service capabilities during an initial consultation.
Room for Improvement
Some families expressed concerns about communication, specifically regarding the clarity of service offerings during initial consultations. Ensuring that all potential clients receive clear and upfront information about the agency’s capabilities could enhance the overall experience.
Summary
Home Instead in Auburn, NY, is dedicated to providing personalized and compassionate care for seniors wishing to age in place. With a variety of services and a focus on adapting to the evolving needs of clients, the agency aims to support families during challenging times. While many families have had positive experiences, addressing communication concerns could further strengthen their service offering.
