Overview
Access To Home Care Services, Inc., located in Auburn, New York, is a family-owned and operated Licensed Home Care Services Agency established in 2011. The agency offers a range of home care services, including personal care aides, home health aides, and skilled nursing. They aim to support families in managing the challenges of caring for loved ones while balancing their own daily responsibilities.
Services & Support
Access To Home Care Services provides various types of care tailored to individual needs, including personal care, companionship, and skilled nursing services. They emphasize the importance of communication and strive to ensure that family members are kept informed about their loved one’s care. The agency also offers assistance with transitioning from facilities to home care, which has been noted positively by families.
Care Approach & Staff
The staff at Access To Home Care Services are often described as compassionate and dedicated. Many families have expressed appreciation for the kindness and professionalism of the aides and nurses who provide care. The agency promotes a team-oriented approach, focusing on collaboration to meet the needs of clients effectively. However, some families have reported challenges with staff turnover and scheduling, indicating that consistency in care can be an issue.
Who They Serve
Access To Home Care Services primarily serves individuals requiring assistance with daily living activities, including seniors and those recovering from medical conditions. Their services aim to help clients maintain independence at home while ensuring that their health and safety needs are met.
What Families Say
Feedback from families is mixed. Many have praised the agency for its caring approach and effective communication, highlighting how the support has alleviated stress for family members. However, some reviews point to concerns regarding staff availability and responsiveness, with reports of aides leaving unexpectedly. Families have expressed the importance of reliable care, especially in critical situations.
Room for Improvement
Several reviews indicate areas where Access To Home Care Services could improve. Issues related to staff turnover and communication have been noted, as well as instances where families felt that aides were not adequately prepared to meet their loved ones’ needs. Addressing these concerns may enhance the overall quality of care provided.
Summary
Access To Home Care Services, Inc. in Auburn, New York, offers a variety of home care services aimed at supporting individuals and families in managing health care needs at home. While many families appreciate the compassionate care and communication from staff, there are notable concerns regarding staff consistency and responsiveness. Families considering this agency may benefit from understanding both the positive experiences and the challenges reported by others.
