Overview
Northbrook Heights, located in Auburn, New York, is an assisted living facility that provides care for residents with various needs, including memory care and home health services. The facility has recently undergone management changes, which have been positively noted by many families.
Services & Support
Northbrook Heights offers a range of services designed to support the daily living needs of its residents. These include assisted living, memory care, and home health services, ensuring that residents receive the appropriate level of care tailored to their individual requirements.
Care Approach & Staff
The staff at Northbrook Heights is described as compassionate and dedicated. Many reviews highlight their willingness to accommodate special needs and provide personalized care. Families have expressed appreciation for the courteous and helpful nature of the management and staff, particularly since the recent changes in leadership. However, there are concerns regarding staff treatment, with some reviews indicating dissatisfaction with how staff members have been managed.
Who They Serve
Northbrook Heights serves a diverse population, including seniors who require assistance with daily activities and those needing specialized memory care. The facility aims to create a supportive environment where residents feel safe and cared for.
Room for Improvement
While many families have praised the improvements under new management, some reviews indicate dissatisfaction with staff treatment and operational changes. Concerns have been raised about the qualifications of staff in certain roles and the overall management of personnel.
Summary
In summary, Northbrook Heights in Auburn, New York, is an assisted living facility that has made strides in improving resident care and satisfaction following recent management changes. While the staff’s dedication and the facility’s services are often praised, there are areas for improvement regarding staff treatment and operational effectiveness. Families considering Northbrook Heights may find a supportive community, but should also be aware of the mixed feedback regarding staff management.
