Overview
Right at Home, located in Albany, New York, provides in-home care services for seniors and adults with disabilities. The agency offers a range of support options, including companionship, hygiene assistance, respite care, and physical aid, aimed at helping clients maintain independence in their own homes. They emphasize the importance of personalized care plans tailored to each individual’s unique situation.
Services & Support
Right at Home offers a variety of services designed to assist clients in their daily lives. These include companionship, hygiene support, and physical assistance, as well as respite care for family caregivers. The agency operates 24/7, ensuring that help is available during holidays, weekends, and overnight hours, which can be particularly beneficial for families needing flexible care options.
Care Approach & Staff
The agency is noted for its commitment to creating custom care plans in collaboration with families. Some families have expressed appreciation for the compassionate nature of the caregivers, who were described as a good fit for their loved ones, providing both care and companionship. However, there have been reports of inconsistent service and communication issues, particularly regarding the management’s responsiveness and reliability.
What Families Say
Feedback from families is mixed. While some clients have praised the agency for its quick response and quality of care, others have expressed dissatisfaction with their experiences. Positive remarks highlight the effectiveness of caregivers in providing support during challenging times, while negative reviews point to issues with service continuity and management practices. One family noted that the agency exceeded their expectations in matching caregivers to their needs, while another raised concerns about trust and service reliability.
Room for Improvement
Several reviews indicate that there are areas where Right at Home could improve, particularly in communication and service consistency. Some families reported feeling unsupported during their care journey, and issues with management’s handling of service contracts have been highlighted. Addressing these concerns may enhance the overall experience for clients and their families.
Summary
Right at Home in Albany, New York, provides a range of in-home care services aimed at supporting seniors and adults with disabilities. While the agency has received positive feedback for its compassionate caregivers and personalized service, there are notable concerns regarding management and service reliability. Families considering Right at Home may find it helpful to weigh these experiences in relation to their specific care needs.
