Overview
Marquis Certified Home Care, located in Albany, New York, offers a range of home health care services, including nursing care, physical therapy, and occupational therapy. The organization aims to provide personalized support to individuals in need of assistance, ensuring that clients receive the care necessary for their recovery and daily living.
Services & Support
Marquis Certified Home Care provides various services tailored to meet the needs of its clients. This includes skilled nursing care, physical therapy, and occupational therapy. Clients have reported positive experiences with the physical therapy services, noting that therapists are knowledgeable and supportive, helping them regain strength and mobility. The organization also assists clients with navigating the complexities of home health services, particularly for those utilizing Medicaid.
Care Approach & Staff
The staff at Marquis Certified Home Care is frequently described as compassionate and professional. One Outreach Specialist has received particular praise for her dedication and proactive approach in connecting clients with the appropriate services. Families have noted that staff members take the time to listen to concerns and provide thorough answers to questions, fostering a supportive environment. However, there have been concerns regarding communication and scheduling, with some clients experiencing delays and a lack of follow-up.
Who They Serve
Marquis Certified Home Care serves a diverse clientele, including elderly individuals and those recovering from medical conditions. The organization is noted for its commitment to helping clients maintain their independence and quality of life at home, which has been particularly important for families managing the care of elderly relatives.
Room for Improvement
While many families have had positive experiences with Marquis Certified Home Care, there are notable concerns regarding communication and service delivery. Some clients have reported issues with scheduling and a lack of follow-through from staff, leading to frustration during critical times of care. Addressing these communication gaps could enhance the overall experience for clients and their families.
Summary
Marquis Certified Home Care in Albany, New York, offers a variety of home health care services, including nursing, physical therapy, and occupational therapy. While the staff is often praised for their compassion and professionalism, there are areas for improvement in communication and scheduling. Overall, the organization is recognized for its commitment to providing quality care and support to clients in their homes.
