Overview
Consumer Directed Choices, located in Albany, New York, is a nonprofit organization dedicated to helping individuals live independently and manage their own care. With a mission that emphasizes dignity, freedom, and quality of life, CDChoices has been serving families across New York State for 25 years. They provide high-quality services through programs such as the Expanded In-Home Services for the Elderly Program (EISEP), Private Pay options, and Respite Care.
Services & Support
CDChoices offers a variety of services designed to meet the needs of individuals requiring home care. Their offerings include the Expanded In-Home Services for the Elderly Program, which provides non-medical support for eligible older adults, as well as Private Pay services that allow for personalized care options. The organization also participates in the Consumer Directed Personal Assistance (CDPA) program, which supports Medicaid recipients in managing their own care or designating a representative to do so.
Care Approach & Staff
The staff at Consumer Directed Choices are frequently described as kind, caring, and professional. Many families have noted their appreciation for the staff’s willingness to explain processes and answer questions, which is particularly important for those who may not be comfortable with technology. However, some reviews highlighted concerns about responsiveness, with instances of delayed communication and difficulties in obtaining timely support.
Who They Serve
CDChoices serves individuals and families throughout New York State, reaching all 62 counties. They focus on helping those with disabilities and the elderly, ensuring that clients have access to the resources they need to maintain their independence and quality of life.
Service Area
The organization operates across all of New York State, making their services accessible to a wide range of individuals and families, regardless of their location within the state.
Scheduling & Availability
While many families appreciate the services provided, some have expressed frustration with the scheduling and onboarding processes. Reports of long wait times for assistance and challenges in navigating the required procedures have been noted, indicating that improvements may be needed in these areas.
Insurance & Billing
Consumer Directed Choices is involved in Medicaid-funded programs, which can help alleviate financial burdens for eligible clients. However, some staff have reported issues with payroll and billing, suggesting that there may be room for improvement in this aspect of their operations.
What Families Say
Reviews from families highlight a mix of positive experiences and concerns. Many express gratitude for the staff’s support and the resources provided, while others note challenges with communication and the onboarding process. Overall, the organization is recognized for its commitment to helping clients achieve their care goals, although some families feel that the responsiveness could be enhanced.
Room for Improvement
Several families have raised concerns regarding communication delays and the complexity of the onboarding process. There have been instances where clients felt frustrated by the lack of clear guidance and support, suggesting that improvements in responsiveness and clarity could enhance the overall experience.
Summary
Consumer Directed Choices offers valuable services aimed at promoting independence for individuals in need of home care. While many families appreciate the compassionate approach of the staff and the resources available, there are notable areas for improvement, particularly in communication and the onboarding process. Overall, CDChoices remains a significant resource for families seeking support in managing care for their loved ones.
