Overview
Belvedere Home Care, located in Albany, New York, has been providing home health care services for over 20 years. The agency aims to offer compassionate care that allows seniors to remain in their own homes while receiving the necessary support. Belvedere emphasizes the importance of treating clients like family, ensuring that they receive care tailored to their needs.
Services & Support
Belvedere Home Care provides a variety of services, including senior nursing care, personal care, and 24-hour care. The agency focuses on delivering in-home care that allows clients to heal in a familiar environment. They work collaboratively with clients and their healthcare teams to determine the appropriate level of care and associated costs.
Care Approach & Staff
The staff at Belvedere Home Care is described as caring and attentive, with some clients noting that they take the time to listen and develop personalized care plans. However, several reviews highlight issues with aide reliability, including frequent no-shows and inadequate preparation for shifts. This inconsistency has raised concerns regarding the overall quality of care provided.
Who They Serve
Belvedere Home Care serves a diverse range of clients, primarily seniors who require assistance with daily activities. The agency aims to support individuals who prefer to stay in their homes rather than move to a nursing facility.
Service Area
Belvedere Home Care is licensed and insured to operate in various counties across New York State, including Albany, Columbia, Fulton, Greene, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington.
Scheduling & Availability
Clients have reported challenges with scheduling, particularly regarding communication from the office about aide availability. Many have expressed frustration over not being notified of no-shows, which has led to gaps in care.
Insurance & Billing
Belvedere Home Care accepts various payment options, including Medicaid, long-term care insurance, and private payments. They work with clients to navigate the financial aspects of care, although some families have noted concerns with the billing process and the responsiveness of the company regarding financial inquiries.
What Families Say
Feedback about Belvedere Home Care is mixed. While some clients appreciate the caring nature of certain aides and the responsiveness of the scheduling team, many others have expressed dissatisfaction with the reliability of the aides and the company’s communication practices. Issues such as lack of preparation, frequent no-shows, and inadequate responses to complaints have been significant themes in reviews.
Room for Improvement
Several reviews indicate a need for improvement in the areas of aide reliability and communication. Clients have reported frequent no-shows and a lack of proactive communication from the scheduling staff regarding changes in aide availability. Additionally, there are concerns about the training and support provided to aides, which has impacted the quality of care received.
Summary
Belvedere Home Care offers a range of home health care services in Albany, New York, with a focus on compassionate, personalized care. While some clients have had positive experiences with dedicated aides, there are notable concerns regarding scheduling, communication, and aide reliability that potential clients should consider.
