Overview
At Home Solutions – Licensed Home Care Services Agency, located in Albany, New York, provides a range of home health care services aimed at supporting individuals in their own homes. The agency emphasizes a heart-centered approach, focusing on personalized care that enhances the quality of life for clients and their families.
Services & Support
At Home Solutions offers various services including assistance with daily living activities, nursing care, and companionship. Their specialized programs include Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) homecare, which cater to individuals with significant disabilities or those recovering from injuries. Additionally, the Consumer Directed Personal Assistance Program (CDPAP) allows clients to choose their own caregivers, promoting autonomy in care.
Care Approach & Staff
The agency’s caregivers are described as compassionate and dedicated, aiming to provide not just care but also a sense of independence for their clients. The staff is committed to delivering services with respect and a focus on improving the lives of those they serve.
What Families Say
Feedback from families has been largely negative, with multiple reviews expressing dissatisfaction with the agency’s reliability and professionalism. Some families reported experiences of missed appointments and a lack of communication from staff, leading to frustration and disappointment. The overall sentiment suggests that families have encountered significant issues in their interactions with the agency.
Room for Improvement
There are notable concerns regarding the reliability of the service provided by At Home Solutions. Families have expressed that the agency has not met their expectations in terms of communication and punctuality, indicating a need for improvement in these areas.
Summary
At Home Solutions – Licensed Home Care Services Agency in Albany, New York, offers a variety of home health care services with a focus on personalized care. While the agency promotes a compassionate approach, feedback from families indicates challenges with reliability and professionalism. This suggests that potential clients may want to consider these factors when evaluating their home care options.
