Overview
Any-Time Home Care,Inc, located in Albany, New York, Any-Time Home Care, Inc, located in Albany, New York, provides home care services with a focus on promoting personal growth and independence. The agency aims to enhance the quality of care through collaboration with nursing staff and family involvement in the treatment process.
Services & Support
The agency offers caregiver services designed to assist clients in the Capital District, Hudson Valley, and Metro New York areas. Their mission emphasizes meaningful, individualized treatment to help clients realize their strengths. However, experiences shared by families indicate significant challenges regarding service reliability and staff conduct.
Care Approach & Staff
While Any-Time Home Care, Inc. promotes a collaborative approach involving family education and participation, reviews highlight concerns regarding the professionalism and reliability of the staff. Families have reported instances where caregivers displayed a lack of engagement, with some caregivers reportedly spending time on their phones rather than providing companionship or assistance.
Who They Serve
The agency serves a range of clients, including the elderly and those requiring assistance with daily activities. However, feedback suggests that clients may not always receive the level of care expected, particularly when it comes to consistent staffing and support.
Scheduling & Availability
Multiple reviews point to issues with scheduling, including last-minute cancellations by staff without adequate notice. Families have expressed frustration over not being informed when aides are unable to fulfill their shifts, leading to significant gaps in care for vulnerable individuals, including elderly clients.
What Families Say
Feedback from families has been largely negative, with many expressing dissatisfaction with the agency’s communication and service reliability. Instances of poor phone etiquette, lack of follow-up, and feelings of neglect have been common themes. Some families have reported that their loved ones were frequently left without assistance, raising concerns about the agency’s commitment to client care.
Room for Improvement
Families have noted a need for improvement in the agency’s communication practices, particularly regarding scheduling and notifying clients of aide availability. Additionally, enhancing staff training to ensure quality care and professionalism may address the concerns raised about caregiver conduct.
Summary
Any-Time Home Care, Inc. in Albany, New York, aims to provide supportive home care services but faces significant challenges related to staffing reliability and communication. Families have reported experiences that suggest a need for improved management of caregiver assignments and better engagement with clients. Prospective clients may want to consider these factors when evaluating their options for home care services.
