Overview
Casa Real, located in Santa Fe, New Mexico, is a skilled nursing facility that provides post-hospital, short-term rehabilitation, long-term care, and respite care. The facility accepts Medicare, Medicaid, and most private insurances, focusing on the medical and rehabilitation needs of individuals recovering from illness or injury.
Services & Support
Casa Real offers a range of services including skilled nursing, rehabilitation, and specialized memory care. The facility aims to support patients through their recovery process, ensuring they receive the necessary medical attention and rehabilitation support.
Care Approach & Staff
The staff at Casa Real has received mixed reviews. While many families appreciate the friendliness and helpfulness of the nursing staff, concerns have been raised about management practices and staffing levels. Some staff members, like nurses and therapy aides, are noted for their dedication and care, particularly in the memory care unit. However, there are reports of understaffing, which may impact the overall quality of care.
Who They Serve
Casa Real primarily serves individuals requiring skilled nursing care, rehabilitation, and memory care. This includes patients recovering from surgeries or illnesses, as well as those needing long-term support.
Levels of Care
The facility provides various levels of care, including short-term rehabilitation, long-term care, and memory care. These services are designed to cater to different patient needs, from those in recovery to individuals requiring ongoing assistance.
Living Options & Amenities
Although specific details about living options and amenities are not extensively covered, some reviews indicate that the facility maintains a clean environment and that staff members are often seen cleaning and attending to residents. This suggests a commitment to maintaining a pleasant living space for residents.
What Families Say
Feedback from families varies widely. Some express gratitude for the caring staff and the support provided to their loved ones, while others cite serious concerns regarding cleanliness and management practices. Positive comments highlight the helpfulness of front desk staff and the attentiveness of certain nursing staff, particularly in the memory care unit. However, there are significant concerns about the facility’s cleanliness and reports of inadequate engagement and care in memory care.
Room for Improvement
Several reviews point to areas needing improvement, particularly regarding the cleanliness of the facility and management’s responsiveness to staff needs. There are also mentions of understaffing and the need for better engagement with residents, particularly in memory care. Families have expressed concerns about the overall administration and the potential impact of these issues on patient care.
Summary
Casa Real in Santa Fe, New Mexico, provides skilled nursing and rehabilitation services, with a focus on medical support for recovering individuals. While many staff members are praised for their care and engagement, concerns about cleanliness and management practices have been noted. Families are encouraged to consider both the positive and negative feedback when evaluating this facility for their loved ones.